First, this chapter shows several example to express the nature of negotiation which occur every time aloud our life. Then it also tell us a good story about Joe and Sue Carter and show what happen to them and how do they negotiate during a whole day. Though this big example we recognize that what is the characteristics of a negotiation situation and four key elements of the negotiation process; interdependence, mutual adjustment, value claiming and value creation and conflict. How to managing conflict is important to us because we always meet conflict in our daily life.
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